BTS members Signature Hat
We provides Worldwide Shipping to over 200 countries around the world.
Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States ►14-25 Business days
Canada, Europe ►14-25 Business days
Australia, New Zealand ►14-25 Business days
Central & South America ►15-30 Business days
Asia ►10-25 Business days
Africa ►15-45 Business days
*This doesn’t include our 3-7 day processing time.
Please note that import duties, taxes and charges aren't included in the item price. Charges are buyer's responsibility.
- Returns must be made within 15 DAYS of the delivery day.
- Returned items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- Returns must be APPROVED by SUGAR SEOUL before shipment.
- Returns should be sent postpaid. (Exchanges will be made after the original product is returned and the re-shipping cost is paid)
- The returning shipping fee will only be reimbursed when it is a result of our error or damaged merchandise and provided the shipping fee does not exceed 40% of the total amount of the product. Make sure to choose the slowest or cheapest shipping option. (If even the slowest or cheapest shipping option exceeds the amount of the requirement, please consult with us before making the shipment) .
CANCELLATION and CHANGE REQUEST POLICY
- Cancellation/Change request must be requested immediately after receiving the email confirmation. If you changed your mind not to proceed with your order or if you would like to make a change in your order, make sure to contact us immediately with your order number.
-Please take note that cancellation can only be made within 6 hours of order placement.